is the compensation paid to a customer for over-invoicing or for returned goods which is to be mentioned on the website if allowed and the conditions under which refunds will be given to the customers.
- The wrong product was sent by the merchant.
- The product is defective.
- The product was damaged in shipping.
- The item was not delivered on the agreed time
Required Statements to be added on this section are as follows:
Refunds will be done only through the Original Mode of Payment.
If No refund policy/cancellation policy, this must be very clearly communicated to Cardholders before the purchase decision is made, to prevent misunderstanding and disputes. Kindly add the following statement:
In the event that transaction error has occurred while making the payment , a refund in most cases will be issued to the same credit card you used for the original purchase.